Sir Donald Bradman Essay -- Sports Baseball Bradmand Essays

Sir Donald Bradman Sir Donald Bradman, who died at the age of 92, was the greatest cricketer of the 20th century and the greatest batsman ever lived. He was arguably the most famous athlete in the eyes of most Australians, as sports has played the major role in giving the young nation of Australia global standing, self-belief and a sense of identity. Sir Donald Bradman is an Australian sporting hero. His achievements on the cricket field from 1928 to 1948 are still among the world's best. The tragic boxer of Les Darcy and champion galloper Phar Lap played a part, making up a trinity of Australian sporting legends, but nothing could match the phenomenon of Bradman. His battling statistics are incredible, incomparably ahead of everyone else playing the game. He creases in major cricket for 338 times, but in 117 of those innings returned with a century. He was better than twice the ratios achieved by such greats such as Jack Hobbs, Len Hutton, Denis Compton. His first class average was 95.4, where his nearest rival is 71. Most famously, he went out at the Oval in his last ten innings needing only four to finish with an average of 100, and was bowled second by Eric Hollies, of Warkwickshire, for a duck. It was as though the cricket god had reclaimed the invulnerability they had given him. His final average is 99.94 remains so resonant in cricket history, that the Australian Broadcasting Commission uses it as its post office box number. Donald Bradman had embodied the Australian dream. He was a country boy, born in Cootamundra in rual New South Wales. Donald bradman was the blond, blue-eyed baby of the family, with other three older sisters and a brother. His father was a carpenter and farmer whose earnings was average. None of bradman’s school friends lived there him, so in those solitary moments, he had invented a game that involved throwing a golf ball at the base of the family water tank and whacking it with a cricket stump. The ball fizzes off the tank at high speed at unpredictable angles. Donald left school at fourteen and didn’t started to play cricket seriously until he was eighteen. His headmaster had commented that he was a truthful, honest, industrious and unusually bright. He began work at a real estate agent in Bowral. In 1923-1924, he played no cricket at all and little in the following summer. Most of his free time was given to ten... ...cted and admired through out the world for not only her personal qualities and family values, died in September 1997, after 65 years of loving marriage. This had simplify for Sir Donald Bradman that the 'best partnership of his life' was over. Donald Bradman was knighted in Melbourne at 1949, and went into the role cricketing elder statesman. He's the only Australian ever knighted for services to the game of cricket. He gave up his stockbroking career and became a selector and administer, dealing firmly with the throwing crisis that convulsed the game at the end of 1950s. After being knighted in 1949, Sir Donald Bradman wanted a very private life. The Wisden panel in 2000 voted Sir Donald Bradman as the cricketer of the century, with unanimous hundred percent votes. He'll be long remembered for his sporting skill, gentle manner and good humour. His reputation as a cricketer has never been questioned. The memory of Don Bradman is revered like no other wherever the great game of cricket is played. He is no doubt a legendary sportsman, which will remains enigmatic in our heart forever. Cricket has known great man and fine players, but there has been and can be, only one Bradman.

New Business Development

This assignment cannot be completed without the effort and co-operation from our group members, Mood shaded, Mood Fakir, Rye polonium and Mood Fakery We also sincerely thank our lecturer of .NET 028, Madam Russian for the guidance and encouragement in finishing this assignment and also for teaching us in this course. Last but not least, we would like to express our gratitude to our friends and respondents for the support and willingness to spend some times with us to fill in the questionnaires. Introduction We started our company with the name Fresh & Sweet since 2012.As a new start up for our Fresh & sweet bakery. We have already done identifying on how we are going operate our bakery shop. So, as it starts operating, this company will be manage by five members. Thus, Our main focus is to sell our bakery product with our own recipe. Hence, this has been selected most of the demand from our customers. Fresh & sweet is located at Curia Saba, Jota Kimball. This location is best suitabl e for our business because there is not much competitors. Over the recent years, the profitability of our business is growing faster and has a lot of response from the public.The business is working from the capital loan from RIB bank with the amount RAM 100, 000. Purpose Pu repose Firstly, this company was established with the purpose of attracting the customers to taste our own recipe of bakery products of cakes, muffins and breads. Second, is to fulfill the demands Of our customers Of their satisfaction. Thirdly, it is to give our customer the serve;ice they need such an occasion like birthday party or weeding ceremony and so on. Besides that, our company is also set up to boost the country's economic growth and compete in the international.

Climate Change And Global Warming - 920 Words

Climate change and global warming are terms often tossed around in common parlance by non-scientists in the western world as having a singular meaning: that the planet is warming up, that humans may (or may not) have caused it; that something must be done at once. Climate change is presented and discussed as a single phenomenon, disingenuous to its multifaceted nature. Complicated and sometimes seemingly random, climate change is both chaotic and complex, characterized by nonlinearity, feedback loops and emergent phenomena. Rind (1999) defines a complex system as one where there are â€Å"multiple interactions between many different components.† Earth’s climate is the same way: clouds, wind, precipitation, sunlight and geography—each affect climate, but each also affects the other, and so forth—interactions that form an intricate latticework of mutual dependency. As a web of interconnected parts, climate can be characterized by several factors. It is chaotic, in the sense that it is composed of simple systems that exhibit complex behaviour, but it is also complex, in the sense that entirety of the system is complicated, but demonstrates readily identifiable behaviours. A changing climate is readily observable. For example, one can surmise that sea levels will rise as ice caps melt. The relationship between melting ice caps and rising sea levels is intuitive, and thus emergent—the process by which it happens is inherently complex, yet out of complexity is born large observableShow MoreRelatedGlobal Warming And Climate Change974 Words   |  4 Pagesabout global warming, whether it is true or false. Is there evidence to prove that global warming has impacted the climate due to the rise in the earth’s temperature? Climate change is a problem that is worldwide that should be reviewed. The rise in the earth’s temperature h as caused some impact to the weather and climate changes to many places worldwide. This rise in temperature has the potential of causing drastic changes to the earth in many ways. It is time to view the global warming concernsRead MoreClimate Change Of Global Warming924 Words   |  4 Pages Figure 0.1 shows the different effects of global warming. Global warming is the warming of our planet at an extreme rate. The Earth’s climate has warmed by 7.8OC since 1880. (Quick facts about science, 2015). What causes global warming? The cause of global warming is the carbon dioxide. This acts like a blanket. Protecting the earth, and heating the earth. Sun rays would normally bounce around the earth, but with the blanket, the sun rays heat the blanket which heats the earth. (Petersen ScienceRead MoreGlobal Warming And Climate Change1398 Words   |  6 Pages Global warming and climate change have been frequent topics of discussion over the past several years. Although people tend to focus on the politics, it is important to look past the media aspects of it into the cold hard facts of what our Earth is currently experiencing, and what has caused it in the first place. The cause of climate change includes natural causes, but human causes are what is generating such a rapid global temperature change. It’s time that the ways in which humanity affectsRead MoreClimate Change And Global Warming1060 Words   |  5 PagesClimate change (Klaus) 1000 The terms â€Å"global warming†, â€Å"climate change† or â€Å"greenhouse effect† have become more than just parts of the popular lexicon as they rather are subject of public discussions, scientific research or political debates. Despite the popularity and the ubiquity of these terms, the public’s theoretical and conceptual understanding of them and their causal relations is often based on superficial knowledge and buzzwords or caricatures outlined and depicted in several popular mediaRead MoreClimate Change : Global Warming1194 Words   |  5 PagesDonya Curtis April 19, 2017 English 1001-rough draft Global Warming Global warming is one facet of the broader term climate change. It is the increase in the average temperature of the Earth s surface air and oceans from the mid 20th century and the projected continuation. The Global warming is primarily the consequence of building up greenhouse gasses in the atmosphere. Emission rates for most important anthropogenic greenhouse gas, CO2, have increased 120 fold in the past 140 years. WhileRead MoreClimate Change and Global Warming1074 Words   |  5 PagesClimate change and Global Warming are out of control. This means that, no matter what policies, processes or actions are implemented, the Earth as we know it will never be the same again. There is significant evidence to support this hypothesis. The dilemma becomes whether we can limit the damage and adapt to a new status quo or not. Rising sea levels and the damage caused by this phenomenon has irreversible impacts on coastlines worldwide. Damage to sensitive reef systems cannot be fixed. This alsoRead MoreClimate Change And Global Warming1022 Words   |  5 PagesWhat = Climate Change Who = Emma, Aoife, Julia, Rachael, Mariah and Cà ©line What is it? Climate Change is a change in the demographic distribution of weather patterns, and related change in oceans, land surfaces and ice sheets, happening over time scales of decades or longer. It’s the world’s greatest threat. Climate change is the change in temperature over a period of time. It involves the greenhouse effect and global warming. Where is it? It is an issue affecting everyone everywhere. ClimateRead MoreClimate Change And Global Warming1474 Words   |  6 Pagesphenomenon, known as â€Å"smog† became an often daily occurrence in big, urbanized cites across the globe. Also, Al Gore’s book, An Inconvenient Truth, popularized the issue of climate change and global warming as a result of the damage that the modern world has done to the atmosphere. He noted that people resist the facts about climate change due to the inconvenience of changing their lifestyles. But, uninhibited industrialization of several countries has led to intense modernization and revolution of theRead MoreClimate Change And Global Warming928 Words   |  4 PagesThis paper will discuss climate change and global warming on the economy. The paper also gives a description on climate change and global warming. As well as what it hold for future business owners. It will also discuss what the government is doing about climate change/global warming. Climate change is a long-term shift in the statistics of the weather (including its averages). For example, it could show up as a change in climate normal (expected average values for temperature and precipitation)Read MoreClimate Change And Global Warming1630 Words   |  7 PagesClimate Related Threats Global warming will lead to uncontrollable devastation such as famine, war, and economic instability. Climate change will accelerate the dislocation of hundreds of millions of people and the extinction of many species. The negative effects of climate change are obvious on every continent. Professor Le Quere, director of the Tyndall Centre for Climate Change Research at the University of East Anglia said, The human influence on climate change is clear. The atmosphere and

Men and Childcare in America and the UAE Free Essay Example, 2000 words

The situations facing men entering childcare today are reminiscent of the situations faced when men entered nursing about 20 years ago. The stereotyping incidents have made it difficult for many more to join this critical sector as a way of giving back to the community. Instead, men prefer it as a second-chance job after a stint of unemployment. Despite these changing attitudes amongst the men in the US, the UAE has a very different picture. The country has provided equal opportunities for both males and females, though the gaps between them are still prevalent. Women have been relegated to homes, with child raring and childcare activities being left to them. Men, on the other hand, participate in other activities that are considered masculine, with childcare being viewed sceptically. Education in the Arab world and more so in the UAE has been almost entirely the responsibility of women (Hasso 21). Very few men are involved in the way the child grows, the fathers only interacting wi th their children after work. Therefore, women have to reconcile their professional responsibilities with their domestic responsibilities. We will write a custom essay sample on Men and Childcare in America and the UAE or any topic specifically for you Only $17.96 $11.86/page The rate of divorces in the UAE has also made it difficult for men to accept their responsibilities within the family.

China’s New Nationalism Essay - 1552 Words

No one can deny from recent news that there has been a strong surge of Chinese nationalism, and that this nationalism has turned heads in the international community. The nationalism that the CCP has affected is taking on a life of its own. In its strategy of pragmatic nationalism, the CCP tried to blur the lines between love of country with love of the state and governing body. What has resulted is a whole new breed of nationalism that is very much independent of the Chinese Communist Party and in fact has caused the CCP great concern. This new form of nationalism is much more vibrant, passionate, virulent and uncontrollable than the government had intended with its post 1989 strategy of obtaining legitimacy through nationalism. This†¦show more content†¦The â€Å"I am Chinese† program was launched at Universities to make people proud of being Chinese and also, of the Communist Party that was portrayed as the governing body that has contributed greatly to the pe ople of China. One experience so far in China that left a strong impression on my mind was a visit to the Shaanxi museum of history. Our tour guide was a locally educated young woman in her twenties. As she took us through the different periods of Chinese history, at every exhibit showing some sort of tool or mechanistic contraption she would turn and say â€Å"as you can see, the Chinese people are very smart!† She also recounted a story in which she was very offended that an American made a comment that Chinese people are short, to which she replied â€Å"yes, we are, but we have five thousand years of history and culture!† Both the richness and vastness of Chinese history was a huge source of pride for her, as her slightly illogical response to the American’s comment shows. In retrospect, her age denotes that she grew up on the government’s campaign in the 1990s to educated students about China’s greatness, to foster pride. At the same ti me however, China’s battered history with the West since the Opium war of the mid 19th century was emphasized to demonstrate how Chinese has been constantly abused and mistreated by the imperialist powers. The CCP was portrayed as the right government to helpShow MoreRelatedEssay about How Does Nationalism Shape Chinas International Relations?901 Words   |  4 Pagesâ€Å"Nationalism cannot only aggravate ethnic relations within the state, but it can also spill over borders and increase the likelihood of international conflict† (Downs and Saunders, 1998/99:115). Introduction Nationalism has become a major part of the Chinese Communist Party’s agenda to success and continued rule as it struggles to keep its legitimacy in China. Nationalism to an extent also shapes China’s international relations. This essay will first define what nationalism means for China byRead MoreMao Zedong1741 Words   |  7 Pagesphilosophy of how to lead a revolution, before and after 1949? Initially a radical revolutionary then a committed Marxist, Mao’s philosophy on how to lead a revolution was bathed in Nationalism. It is Mao’s love for China’s independence coupled with agrarian reforms that put Mao on the road to power. After 1949, Nationalism would reappear in Mao’s cultural policies, his relationship with Moscow and underdeveloped countries. Mao feared nothing and no one. Using Marxism-Leninism as a framework, MaoRead MoreChina And China1145 Words   |  5 Pageswill be in a good position to use military threats to force the other side to a favorable deal to China’s interest. Probably, coercion or the use of force will be the only way to regain Taiwan to the nationalist China. In short, China nationalist rise will not be peacefully. The dispute between communism and liberal capitalism will not dominate the rivalry between China and the United States. Nationalism, which is a strong political ideology, will be the main ideology that will shape the relationsRead MoreSociocultural Theory And The Cultural Construction1486 Words   |  6 Pagescultural construction, according to Lev Vygotsky. As sociocultural theory is a theory that human learning and cognitive development is a social process possibly by social interaction with culture and society. It has been highlighted in the news article â€Å"China’s WW2 Remembrance: ‘Patriotic Education’ in Action†, written by Alexandre Dor on August 15, 2015. Where it discussed the issue of the nationalist ideology that the government of China which has swept crossed the nation, especially for the lastRead MoreImpact Of China s Economic Impact On Australian Property1364 Words   |  6 Pages(excluding people born in Australia). (Migration, 2015) as we know, ever since 1980s, China’s students flock into Australia to study. After they finished their study, quite a fair amount of them decide to get Australia’s PR or citizenship and stay in Australia. If people decide to stay, they need a place to live. So these students certainly brought huge impact to Australia’s real-estate industry. The impact of China’s imigrat on Australian property has been both indirect through the impact on the broaderRead MoreChinas Global Political Crisis2296 Words   |  10 Pagessituations in the global political stage. China’s economy and power grows in a rapid rate, the nation faces itself in serious political tensions that can affect its standing in the region and its standing in the world stage. The nation continues to expand its foreign influences around the world through its growing military and economic power, the world watches and waits for the Chinese government’s next big move. This next move begun in the form of China’s build up in contested islands around theRead MoreChinese Japanese And Japanese Differences1074 Words   |  5 Pagesimperialized without modernizing while Japan did. Even though China and Japan both imperialized with dissimilar views while experiencing western penetration in the 19th century, Japan’s industrialization provided greater gains for their country than China’s cultural chauvinism did for them. To begin with, China didn’t really modernize which eventually hurt them. China started to develop a sort of cultural chauvinism, in which they believed they were greater than other nations. This is because ChinaRead MoreChinas Next Big Move2305 Words   |  10 Pagespolicies. To say the least, even if China’s economy and power is growing in a rapid rate, the nation now faces itself in a series of political tensions that can affect its standing in the region and in the world. Though as China continues to expand its foreign influences around the globe through its growing military and economic power, the world is current watching and waiting for the Chinese government’s next big move. This next move begun in the form of China’s build up in contested islands aroundRead MoreVietnamese Nationalism882 Words   |  4 Pagesagricultural exporter in the world; and it is a great destination for tourists, which has a considerable affect on Vietnam’s economy. There are many debates about what nationalism is. But in brief, nationalism is patriotism, or a feeling that unites the people of a nation, making them loyal, and devoted to it; However, nationalism can be the effect of a nation’s independence, as well as its’ separation. Let’s take Vietnam as an example. 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Loyalty is just a tattoo Free Essays

Having to realize that not everyone means what they say Is a hard Idea to fathom when you’re someone who means everything they say. This past summer I found out my boyfriend had been cheating on me. To me this was the hardest news to swallow, to think the person you trusted with everything, who was your backbone and your shelter In midst of the storm was not only thinking about you and saying, â€Å"l love you† to only you but to someone else as well. We will write a custom essay sample on Loyalty is just a tattoo or any similar topic only for you Order Now Instantly my world turned upside down, I ad to face the reality of the news I had found out. He apologized of course and in the end decided that I was the best choice for him, he wanted to make things work and go forward in our relationship, but how do you begin to trust again? Where do you start? Is he sincere this time? So many questions running through my head so much hurt and pain still. From then on I have guarded my heart like the jewel it is and protected it from anyone’s harm. This situation elicited the most change on me because never will I ever love the same. I take my life day by day now, planning a future with someone Is so cliche © too me. Had to realize that forever really is not forever and that relationships are day by day, anything could happen tomorrow. People change every day, they meet new faces all the time I feel as if someone finds a person who fits your spot in there life and who plays the role better will become your replacement and you will become nothing but a memory, to some people what means everything to them today can, become nothing to them tomorrow and that’s just how some people are. Reminiscing on the days when I thought people waited till they were 21 to drink. Couples waited until they were married to have sex, people didn’t do drugs. I thought you would always end up marrying your soul mate, I thought your friends were your friends and they would never leave your side, that everyone you said â€Å"I love you† too would say it back, and that your love story will end up like the movies. It’s Just crazy how you grow up with all this love and hope in your heart and then you’re thrown into what you think Is a twisted. KC and cold world but It’s actually Just life and you Just have to live It. In my head I tell myself I’m still the same person I was a year ago but in all reality I’m not. This situation caused me to become more sensitive and more protective of myself more than anything. Never did I realize that a person could cause so much Inner pain and there was no cure, no David or Misspoken can fix this boo boo, b ut too face the reality of it all, and over time hoping to get better. My approach is sterner in dealing with certain situations, I feel as if people take me serious that they will know I’m not the type to mess around with and will not play games. I quickly closed my heart and right now thinking about forever with someone Is Just put on the backbencher for now. Trusting someone has never been so hard until now. You never know what’s going through the other persons mind and there honest intentions with 1 OFF be more to myself and not trust anybody but God. I Just play the role, and Just make it seem as if I’m okay but deep down inside I’m hurting everyday and I always ask myself what did I do wrong to make him want to cheat? Does he really love me? Does he deserve this second chance? It’s eating at me all the time and I Just want the truth but no one seems to know the answer. That to me is what is affecting me the most. That causes me to zone out, get distracted, cry at night, ignore and push away anybody who tries to get to know me. I’m not sure how long will I be hurt or when I will find closure to my situation but it this has had the biggest impact on me this summer. The scariest thing about loyalty is that everyone has their own definition of it. When I thought of my boyfriend I thought he was the most loyal of them all. I thought he would be different from the rest and that he could prove to me that all guys were not the same. When he said he loved me I believed it, when he said he had my back I believed it, when he said he was loyal to me and only me I believed it but when all these emotions that I thought were so pure turned out to have flaws. I had begun to think maybe he was not lying and that he was exhibiting his own definition of love, compassion and loyalty or maybe he had been hurt before and his heart is guarded ND never realized instead of being the heartbroken became the heartbreak. Then I try to analyze the situation like I do all situations but still till this day I cannot come up to a conclusion as to why†¦ He would do that and maybe I will never know the real reason or never will I know the whole truth but for now I have to face the reality of it and in hopes to move on and be able to love again someday. The reality of it all is that not everybody means what they say, everyone has their own definition of love and that forever does not exist in this love story. How to cite Loyalty is just a tattoo, Papers

Service Marketing and Relationship Marketing Service Encounter

Question: Discuss about the Service Marketing and Relationship Marketing for Service Encounter. Answer: Discussion Service encounter encompasses the interaction between the organization and its customers. It measures the degree to which organizations are able to provide enough customer satisfaction through their service (Noone et al., 2012). Quay Restaurant is extremely popular through providing personal and rich experience to the customers. It is one of the best original cuisines, where purity of flavor, texture and balance is paramount. With an intension to provide genuine and personalized experience to the customers, the restaurant has divided the whole service process into front stage service and back stage service (Gazzoli et al., 2013). Each of front and back stage operation has unique functionality towards serving the customers in customized way. Service encounter in Quay Restaurant is measured through customers arrival at the restaurant to dispose the leftover and leave. The above flow chart suggests the front stage and back stage operation Quay Restaurant. I have realized that in front s tage operation, the restaurant has attractive external appearance, which gives its exact overview. The restaurant has their own customized website from where the customers can get its ideas (Ryu et al., 2012). After entering into the restaurant, the customers can see the menu printed on the wall and quickly select their own preferred menu. Apart from wall menu, the restaurant has also paper menus and takeaway items, which facilitates the customers to scrutinize the menu items. The restaurant provides memorable dining experience to the customers through diversified Australian ingredients cooked with passion and immigration (Kang Hyun, 2012). Knowledgeable, warm and professional staffs of the restaurant have extended the genuine hospitality in service. The restaurant has large display for various food items on offers so that the customers can identify those easily. The customers can avail separate counter for each of the food items, which is extremely comfortable to the customers. Apart from providing regular restaurant service, this organization also provides scope to book it for the occasion like wedding, birthday and others (Bradley et al., 2013). Self-serve counter with different sauces and cutlery and napkins provide extra benefit to the customers. Customers can also enjoy ambient candlelight dinner with soft jazz music, which is extremely entertaining to them (Sderlund, 2013). For the entertainment facility of the customers, the restaurant has TV set on its wall. After entering into the restaurant, the customers get warm welcome by the reception staffs and stand in the queue for placing order for their food. In the cash counter section, the staffs make smooth payment for the customer orders and handover the receipt to them. After receiving the receipt, the customers move towards the specific food counter and hand over the receipt to the staff. The staffs verify the receipt and provide food and drinks to the customers. I have also understood that in front stage operation, the restaurant has table with movable chairs. Customers can seat on their preferred chair after receiving the food items. Back stage operations of this restaurant do not necessarily have direct interaction with the customers. These kinds of service operation have indirect interaction with the customers but have major impact on the satisfaction level of the customers. Back stage employees are responsible for registration system of the restaurant in case of booking in occasion. Apart from that, I have noticed that back stage employees are responsible for preparing food for the customers in customizable manner. They need to prepare high quality and hygienic food for satisfying the customers (Lai et al., 2014). Furthermore, in order to keep the floor clean, the back stage employees take care of daily cleaning of the restaurant. Managerial implication is referred by utilization of practical information for making practical decision. It is denoted as the recommendation to be offered by the managers to keep the restaurant service up to customer satisfaction level. Furthermore, it also provides the mechanism to enhance the service quality of the restaurant. From my perspective, I can say that the manger of the restaurant should hire efficient web developer for designing attractive web page for the restaurant. Apart from that, the manager should also hire talented interior designers for making attractive eye-soothing interior design of the restaurant (Sharma Wu, 2015). Reception desk of any restaurant is very vital, as it creates first impression of the restaurant to the customers. In case of reception desk, the manager of Quay Restaurant should hire most talented and influential employee, who can interact with the customers effectively. They should provide warm welcome to the customers in personalized manner. From my point of view, the manager of the restaurant should effectively lead the staff to offer skillful and dedicative service to the customers. It is the responsibility of the manager to understand the unique needs of the customers and suggests the staffs to provide service accordingly (Kim Lee, 2012). Apart from that, the demands of the customers are changing day by day according to changing life style. Therefore, the manager of Quay Restaurant should train the staffs as per those changing needs to meet those needs of the customers. The manager should also ensure effective coordination among each department of the restaurant so that no service gap is arose. Effective restaurant manager also ensures proper planning for smooth operation of every department. The major managerial implication of the restaurant lies in handling customer complaints effectively (Kang Hyun, 2012). The manager should immediately resolve the customer complaints before it destroy the reputation of the custo mers. All the information concerning the customer service of the restaurant should be updated to the manager to ensure its smooth operation. Apart from that, the manager should sometimes visit the customer table to ensure that they are actually satisfied by the service. Conclusion While concluding study, it can be said that Quay Restaurant is highly popular for its customized and personalized service to the customers. The restaurant has divided its whole operation in to two stages namely front stage operation and back stage operation. Front stage operation of the restaurant has direct interaction with the customers. On the other hand, back stage operation has no direct relationship with customers but has major influence on customer satisfaction. In case of front stage operation, the staffs provide excellent welcome and memorable experience through effective customer service. On the other hand, in back stage operation of this restaurant, the staffs prepare food and keep the restaurant surface clean and hygienic to keep the customers satisfied. Furthermore, the managerial implication of the restaurant lies in keeping effective coordination among every department. References Bradley, G. L., Sparks, B. A., Zapf, D., McCollà ¢Ã¢â€š ¬Ã‚ Kennedy, J. R., Jimmieson, N. L. (2013). Taskà ¢Ã¢â€š ¬Ã‚ Relationshipà ¢Ã¢â€š ¬Ã‚ Self: A Framework for Understanding Service Encounter Behaviors.Psychology Marketing,30(6), 512-528. Gazzoli, G., Hancer, M., Kim, B. (2013). Explaining why employee-customer orientation influences customers' perceptions of the service encounter.Journal of Service Management,24(4), 382-400. Kang, J., Hyun, S. S. (2012). Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons.International Journal of Hospitality Management,31(3), 772-785. Kim, N., Lee, M. (2012). Other customers in a service encounter: examining the effect in a restaurant setting.Journal of Services Marketing,26(1), 27-40. Lai, J., S. Lui, S., HY Hon, A. (2014). Does standardized service fit all? Novel service encounter in frontline employee-customer interface.International Journal of Contemporary Hospitality Management,26(8), 1341-1363. Noone, B. M., Wirtz, J., Kimes, S. E. (2012). The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective.Cornell Hospitality Quarterly,53(4), 295-307. Quay restaurant. (2016).Quay restaurant. Retrieved 19 September 2016, from https://www.quay.com.au/ Ryu, K., Lee, H. R., Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions.International Journal of Contemporary Hospitality Management,24(2), 200-223. Sharma, P., Wu, Z. (2015). Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters.Journal of Services Marketing,29(2), 93-102. Sderlund, M. (2013). Positive social behaviors and suggestive selling in the same service encounter.Managing Service Quality: An International Journal,23(4), 305-320.